Customer and User experience

Contribution to defining customer and operator journeys, needs, services to be provided, ambience and atmosphere (friendliness and safety).

Proposal of specifications in terms of innovation and the creation of an immersive atmosphere, sound, visual animation, etc.

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Programming of sites in "Major Event" configuration

Analysis of requirements, specifications of international federations

Definition of site operations, mobility, car parks, forecourts, concession areas, merchandise outlets, dressing rooms, stands, etc., and associated logistics flows.

Definition of temporary layout and technical requirements (grandstands, tents, bungalows, containers, barriers, lighting, screens, telephony, networks, HVAC, energy, cable routing, etc., signage, decoration).

Consideration of the level of finish for the sites and optimisation of temporary facilities in relation to permanent facilities

Definition of the principles of modularity and versatility of the sites, particularly in post-event configuration (legacy).

Validation of operational and technical plans for the sites.

Definition of technical specifications

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Operational organisation

General event planning and operational planning for sites (clients, facilities, services, resources, etc., testing)

Sourcing and qualification of existing or potential service providers at each site: able to deliver all or part of the event, reception, safety, security, catering, audiovisual and technical management, digital, cleaning, medical, etc.

Audit of existing organisations and proposal of a target organisation to deliver the facilities and events, defining the skills and resources available, the employees and service providers to be recruited.

Development of budgets and recruitment plans.

Definition of job descriptions and recruitment of employees

Drawing up preliminary specifications and cost estimates

Monitoring of construction and restructuring work and coordination with stakeholders

Identifying and assessing risks and proposing a contingency plan

Preparation and management of the event

Contribution to discussions on post-event follow-up and legacy for the community and the project owner.

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Autres photos

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